Privacy Policy

Privacy Policy

Last Updated: September 1, 2025

This Privacy Policy describes how Nuvellus (the “Website,” “we,” “us,” or “our”) collects, uses, and discloses personal data when you visit nuvellus.co (the “Website”), use our services, make a purchase, or otherwise communicate with us regarding the Website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any further steps required by law.

How we collect and use your personal data

To provide the Services, we collect data as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information collected about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data do we collect?

Information we collect directly from you

Information you submit to us through our Services may include:

  • Contact details such as your name, address, phone number, and email address.

  • Order information such as your billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information such as your username, password, security questions, and other information used for account security.

  • Customer support information, including the details you include in your communications with us, such as when you send a message through the Services.

Information we collect about your usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to collect this information. Usage Data may include details about how you access and use our Website and your account, including device information, browser information, network connection details, IP address, and other details about your interactions with the Services.

Information we receive from third parties

We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Shopify, which powers our store.

  • Payment processors, who collect payment information (e.g., credit or debit card details, billing address) to process your payment, fulfill your orders, and provide you with requested products or services.

  • Advertising and analytics partners, who help us understand how you interact with our Website and marketing campaigns.

How we use your personal data

We use your personal data for purposes including:

  • Providing products and services: To process payments, fulfill orders, manage your account, arrange shipping, handle returns/exchanges, and send you order updates.

  • Marketing and advertising: To send you promotional offers and display relevant ads. You can opt out at any time.

  • Security and fraud prevention: To protect our Website, detect suspicious activity, and secure your account.

  • Customer support and improvement: To respond to your inquiries and enhance our Services.

Cookies

We use cookies and similar technologies to operate our Website, improve functionality, conduct analytics, and personalize content and advertising. For details on Shopify’s cookie practices, see Shopify’s Cookie Policy.

You may disable cookies through your browser settings, but some features of the Website may not function properly.

How we share personal data

We may share your information in the following circumstances:

  • With service providers who perform services on our behalf (e.g., payment processing, shipping, IT, analytics).

  • With business and marketing partners to provide targeted advertising.

  • With affiliates within our corporate group.

  • As required by law, legal processes, or to protect our rights.

  • In the event of a business transfer, such as a merger, sale, or acquisition.

We do not sell your personal data.

Third-Party Websites and Links

Our Website may include links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal data.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us, and we will delete it.

Security and Retention of Your Data

We implement reasonable security measures to protect your data but cannot guarantee absolute security. We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on where you live, you may have rights such as:

  • Accessing the data we hold about you.

  • Requesting corrections or deletions.

  • Objecting to or restricting processing.

  • Withdrawing consent where processing is based on consent.

  • Opting out of marketing communications.

To exercise your rights, please contact us at shop@nuvellus.co.

International Users

Your data may be transferred, stored, and processed outside your country, including in the United States and other jurisdictions. Where applicable, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy, our practices, or your rights, please contact us:

📧 Email: shop@nuvellus.co

For the purposes of applicable data protection laws, we are the controller of your personal data.